Shipping policy

Shipping Policy for Zorah

Effective Date: 12/30/2024

At Zorah, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand how we handle shipping and delivery.

1. Processing Time

  • Orders are processed within 1-3 business days of receipt.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email confirmation with tracking information once your order has been shipped.

2. Shipping Methods and Rates

We offer the following shipping options:

  • Standard Shipping: 7-12 Business Days
  • Fast Shipping: 5-8 Business Days
  • Express Shipping: 3-5 Business Days 

Shipping rates are calculated at checkout based on your location, the shipping method selected, and the weight of your order.

Shipping rates may very depending on location.

3. Domestic Shipping

  • We currently ship to all parts of the World.

4. International Shipping

  • We offer international shipping to select countries. Availability and delivery times may vary by location.
  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order directly through the shipping carrier's website.

6. Shipping Delays

  • Delivery times are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or customs processing.
  • If your order is delayed, please contact us at zorah.strength@gmail.com for assistance.

7. Incorrect or Incomplete Address

  • Please ensure that your shipping address is accurate and complete at checkout.
  • Zorah is not responsible for delays or lost shipments due to incorrect or incomplete addresses.
  • If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

8. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us at zorah.strength@gmail.com within 5 days of the expected delivery date.
  • We will work with the carrier to resolve the issue and, if necessary, replace or refund your order.

9. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us:

Zorah
8543 Quail Tree San Antonio, TX 78250
zorah.strength@gmail.com
(210)956-6088